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Frequently Asked Questions
PRODUCT INFORMATION
You can choose! Most of our coffees are available in both whole bean and pre-ground options. Just select your preferred grind type on the product page before adding to cart.
We roast to order and ship promptly to ensure you enjoy peak flavor and aroma. All of our coffee is roasted the day of or the day before it is shipped, to ensure maximum freshness.
We offer a curated selection of premium coffee blends, including single-origin, espresso, cold brew, and flavored options. Each product is crafted to bring out rich, aromatic notes in every cup.
Our coffee stays fresh for up to 6 months when stored properly. For the best taste, we recommend consuming it within 30 days of opening.
Many of our blends feature organic and ethically sourced beans. Product pages will clearly list certifications like Fair Trade, Organic, or Rainforest Alliance where applicable.
Yes! We frequently release limited-time and seasonal flavors like Pumpkin Spice, Hazelnut, or Winter Roast. Be sure to check back often or subscribe to our newsletter for updates.
Absolutely. Each product page includes brew method recommendations, and we offer grind types tailored for espresso, drip, French press, and more.
Yes, we offer a subscription option for select blends. You can choose your preferred delivery frequency and enjoy a discount on every order.
We do! Sample packs are great for trying multiple flavors, and our gift boxes make perfect presents for coffee lovers. Check the βGifts & Samplersβ section for more.
To keep your coffee fresh, store it in an airtight container in a cool, dry placeβaway from direct sunlight, moisture, and heat. Avoid refrigeration to prevent condensation.
YOUR ACCOUNT
Your privacy and security are our top priority. Our website is protected with an SSL certificate, ensuring all your data is encrypted and safe from third parties. Weβre also verified by TrustedSite.com and proudly display our trust certificate. We never sell or share your personal information. Your credit card details are never stored, and any information collected is only used to process your order. If you join our mailing list, we may occasionally send you special offers or product updates. You can unsubscribe anytime using the link in our emails.
You can update your billing or shipping address at any time by logging into your account. Simply go to βMy Accountβ and select the βAddressesβ section to make the changes.
You can reset your password right from your account. Just go to the account page, click on βMy Account,β and open the βAccount Detailsβ section. Youβll see the option to update your password there.
If youβve forgotten your password, simply click the βForgot Passwordβ link on the login page. Youβll get an email with easy steps to reset it and regain access to your account.
Simply go to the Accounts page, fill out the required details, and click βRegister.β Once you submit the form, your account will be created and youβll get a confirmation notification.
ORDERING & PAYMENT
Yes β all products listed are in stock and ready to ship unless noted otherwise. If an item is out of stock, it will be clearly marked as unavailable on the product page.
Orders can be canceled within a short window before shipment. If you'd like to cancel your order, please contact us as soon as possible.
Please reach out to us as soon as possible. If your order hasnβt shipped yet, we can update the address for you. If itβs already in transit, weβll do our best to assist you.
We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout.
Yes, our website is protected with SSL encryption, and all payments are handled through trusted gateways to ensure your information stays safe and secure.
SHIPPING & DELIVERY
Orders are processed within 1β2 business days. Standard shipping typically takes 3β7 business days, depending on your location.
Domestic shipping is always free.
Once your order ships, youβll receive an email with a tracking link so you can monitor your package every step of the way.
We currently ship within the United States onlyβbut weβre actively working on expanding to more locations in the near future.